Effective date: April 7, 2026
This Refund & Cancellation Policy explains how fees paid through Health & Relief are handled for bookings and related services on our platform.
Consultation and service fees are generally non-refundable once the booking is confirmed and the payment is successful, because providers reserve time and platform services are rendered. Exceptions below apply where mandated by law or in genuine error cases.
If the provider cancels or cannot honour the appointment, we will work to facilitate a reschedule or refund of amounts paid for that appointment, as applicable. Refunds, if approved, are typically credited to the original payment method.
If you were charged twice for the same transaction, or payment succeeded but the booking was not created due to a verified technical error, you may request a correction or refund within 7 working days of the transaction. Please share the transaction ID, invoice code (if any), and screenshots.
If a payment was deducted but the service was not initiated due to a confirmed failure attributable to the platform or payment gateway (not user error), we will investigate and, where appropriate, initiate a refund or adjustment.
Approved refunds are usually processed within 7–10 working days from approval. Actual credit to your bank/UPI/wallet may depend on your bank or payment provider.
Raising a chargeback or dispute with your bank without first contacting us may delay resolution. Please email info@healthnrelief.com with full details so we can assist.
Certain third-party or add-on services (e.g. lab/pharma fulfilments processed outside the core booking) may follow separate refund rules communicated at purchase.
We may update this policy from time to time. The effective date at the top will be revised; continued use of paid features after changes constitutes acceptance unless otherwise required by law.
Refund requests and questions: info@healthnrelief.com or Contact Us.